Shipping policy

Shipping Policy

Effective Date: 20 August 2026

At AFNA, we carefully pack every order and work with trusted logistics partners to deliver your order safely and efficiently across India.

1. Payment & Order Confirmation

AFNA accepts prepaid orders only. We currently do not offer Cash on Delivery (COD).

Full payment for the product and applicable shipping charges must be completed at checkout for the order to be confirmed and processed.

An order will be considered confirmed only after successful receipt of payment.

2. Shipping Within India

We currently ship orders across India. International shipping is not available at this time.

3. Order Processing & Dispatch

Orders are processed and dispatched within 1–3 working days from the date of order confirmation.

Working days are Monday to Saturday, excluding Sundays and public holidays.

Once your order has been dispatched, you will receive the relevant shipping and tracking details.

4. Delivery Timeline

Orders are generally delivered within an estimated 7–10 working days after dispatch.

Please note that this is an estimated timeframe and not a guaranteed delivery date. Delivery times may vary depending on the delivery location, courier operations, weather conditions, public holidays, unforeseen circumstances, or other factors beyond AFNA's reasonable control.

During sales, launches, festive periods, or periods of unusually high order volume, delivery may take longer than the estimated timeframe.

5. Shipping Charges

Shipping charges are not included in the displayed price of the product.

The applicable shipping fee will be calculated based on the delivery address, package details, and available shipping service and will be displayed at checkout before you complete your purchase.

Shipping charges are payable by the customer.

Shipping charges are non-refundable, including in cases where an order is returned, refused, undelivered due to circumstances attributable to the customer, or otherwise eligible for a refund, except where otherwise required by applicable law or expressly stated in our Return & Refund Policy.

6. Tracking Your Order

Once your order has been dispatched, tracking information will be provided through the contact details provided at the time of placing your order.

You may use the tracking information to monitor the status of your shipment.

7. Delays in Delivery

While we make every reasonable effort to ensure timely delivery, AFNA is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Courier or logistics delays
Weather conditions or natural events
Public holidays
Strikes or operational disruptions
Incorrect or incomplete address information provided by the customer
Customer unavailability during delivery attempts
Transportation or delivery disruptions
Other unforeseen circumstances affecting delivery

In the event of a delay, AFNA will provide reasonable assistance in communicating with the delivery partner where possible.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, address, and PIN code, at the time of placing an order.

AFNA will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Requests to change the delivery address after an order has been dispatched may not be possible. If an address change or re-delivery results in additional shipping charges, such charges will be payable by the customer.

9. Failed Delivery, Refusal & Return to Origin

Customers are responsible for being available to receive their orders and for responding to reasonable delivery attempts or communications from the delivery partner.

If an order cannot be delivered due to circumstances attributable to the customer, including refusal to accept the package, repeated unsuccessful delivery attempts, customer unavailability, incorrect address details, or failure to respond to delivery communications, the shipment may be returned to AFNA.

If a shipment is returned to AFNA, any re-shipping of the order may be subject to additional shipping charges payable by the customer.

Refusal or non-acceptance of a shipment does not automatically qualify the order for a refund. Any refund eligibility will be determined in accordance with our Return & Refund Policy.

10. Delivered but Not Received

If the tracking information shows that an order has been delivered but you have not received it, please contact AFNA promptly with your order number.

We will coordinate with the delivery partner to investigate the matter where applicable. A shipment marked as delivered does not automatically qualify for a refund or replacement.

11. Lost or Damaged Shipments

If your shipment appears to be lost or arrives visibly damaged, please contact us as soon as possible with your order details.

Where applicable, AFNA will coordinate with the delivery partner to investigate the shipment.

If a package is visibly damaged at the time of delivery, customers are encouraged to report the issue to the delivery personnel and retain the packaging.

For damaged or incorrect products, please refer to our Return & Refund Policy for the applicable eligibility requirements and procedure.

12. Missing or Incorrect Items

If you receive an order with a missing, incorrect, or incomplete item, please contact AFNA promptly with your order number and the relevant details.

Such issues will be reviewed in accordance with our Return & Refund Policy. Customers may be required to provide photographs, videos, or other information reasonably necessary to verify the issue.

13. Delivery Responsibility

Once an order has been dispatched, delivery is handled by our delivery partner. AFNA will provide reasonable assistance in tracking and resolving delivery-related issues, but delivery timelines may be affected by circumstances outside our control.