Refund policy

AFNA — Return & Refund Policy
Last updated: 19 August 2026
At AFNA, every order is carefully checked and packed before dispatch. We currently accept returns only for products that arrive damaged, defective, or materially different from what was ordered, subject to the terms below.

1. Damaged or Defective Products
If your order arrives damaged or defective, please contact us at team.afna@gmail.com within 48 hours of delivery.
The 48-hour period begins from the date and time recorded as delivered by the shipping carrier.
To help us assess your claim, please provide:
-Your order number.
-Clear photographs showing the damage or defect.
-A complete, continuous and unedited unboxing video, beginning with the sealed package and continuing through the opening of the package and complete unpacking of the product.
-Clear photographs or video of the outer packaging and inner packaging, where relevant.
-A description of the issue.
-The unboxing video is required as part of our standard verification process and helps us determine the condition of the product when it was received.
In exceptional circumstances where an unboxing video is unavailable, AFNA may, at its discretion, request and consider other evidence when assessing a claim. The absence of an unboxing video does not by itself limit any rights available to a customer under applicable law.

2. What Qualifies as a Defect or Damage
A damaged or defective product generally means a product that arrives with a material physical defect, damage, manufacturing defect, or other material issue that affects its quality, appearance, or intended use.
Minor variations in colour, texture, stitching, measurements, or finishing that are consistent with the product description, photographs, manufacturing processes, or reasonable product tolerances will not ordinarily be considered defects.

3. Wrong or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.
Please provide your order number, clear photographs, and the complete unboxing video so that we can investigate the issue.
If the issue is verified, AFNA will provide an appropriate resolution in accordance with applicable law.

4. Original Packaging
If a return is approved, the product must be returned with its original packaging and all items supplied with the order, including tags, packaging materials, and any other components received with the product.
Please retain the entire original packaging until your claim has been reviewed and resolved.

5. Assessment of Your Claim
Once we receive your claim and supporting evidence, AFNA will review the information provided.
We may request additional photographs, videos, or other information where necessary to assess the claim.
If your claim is approved, AFNA will provide you with instructions for returning the product.
AFNA will cover the return shipping cost for approved damaged or defective product claims.
The returned product will be inspected upon receipt. A refund will be processed after the returned product has been received and the claimed damage or defect has been verified.

6. Condition of the Product
If you believe your product is damaged or defective, please do not wear, wash, alter, repair, modify, or otherwise use the product beyond what is reasonably necessary to identify the issue.
Products that have been worn, washed, altered, repaired, misused, or damaged after delivery may not qualify for a refund, subject to applicable law.

7. Fraudulent or Misleading Claims
AFNA reserves the right to reject a claim where the evidence reasonably indicates that:
The damage occurred after delivery.
The product was misused, altered, washed, worn, repaired, or otherwise damaged after delivery.
The information or evidence provided is false, misleading, or inconsistent with the condition of the product.
The claimed issue does not constitute a material defect or damage.
This does not affect any rights or remedies available to consumers under applicable law.

8. Returns We Do Not Accept
Except where otherwise required by applicable law, AFNA does not accept returns or exchanges for:
-Change of mind.
-Incorrect size selected by the customer.
-Products that simply do not suit the customer's personal preference.
-Colour preference or minor colour variations caused by screen settings, lighting, or normal product variation.
-Products that have been worn, washed, altered, repaired, misused, or damaged after delivery.
-Claims reported after 48 hours of delivery.

9. Refunds
AFNA does not offer replacements or exchanges under this return policy.
Where a damaged or defective claim is approved, the resolution will be a refund only.
The refund will be issued to the original payment method used for the purchase.
Once the approved returned product has been received and inspected, AFNA will initiate the applicable refund within 7 business days.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

10. Important
Please inspect your order as soon as it is delivered.
Do not discard the packaging or tags until you have confirmed that your product has arrived in good condition.
AFNA reserves the right to review and verify each claim based on the evidence provided and the condition of the returned product.
Nothing in this policy limits any rights or remedies available to you under applicable law.

11. Contact Us
For questions or to report a damaged or defective product, please contact:
AFNA
Email: team.afna@gmail.com
Phone: +91 8951382510
Location: Karnataka, India